What is it about?
In England, patients have been guaranteed an 18-week wait from GP referral to operation (if required). This article discusses how seasonal and statistical factors in GP referral rates and seasonal factors in staff availability interact to influence the queue length and hence waiting time.
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Why is it important?
If a waiting time is guaranteed then appropriate tools are required to ensure its achievement.
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This page is a summary of: How to maintain 18 weeks, British Journal of Healthcare Management, September 2009, Mark Allen Group,
DOI: 10.12968/bjhc.2009.15.9.44011.
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