Process mapping: looking at the patient's full journey

Julie Swann
  • British Journal of Healthcare Assistants, April 2017, Mark Allen Group
  • DOI: 10.12968/bjha.2017.11.4.196

Looking at the patient's journey though the care service

What is it about?

By looking at the patient's journey though the care service, improvements can be implemented to make the delivery of health services more effective. If parts of the patient's journey are analysed, it is possible to identify constraints and bottlenecks that make this journey less effective.

Why is it important?

This article encourages healthcare assistants to think of every stage of their patients' journeys - from the first sign of illness, through treatment until final discharge.


Mrs Julie I Swann

However, it is also important not to lose sight of the patient's journey from a personal and emotional perspective.

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