What is it about?
Value assessment of industrial services
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Why is it important?
Assessment of the tangible business impact of (novel) services is practically mandatory for success. We present a value quantification model building on few key concepts.
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This page is a summary of: Assessing Customer-Perceived Value in Industrial Service Systems, Service Science, September 2015, INFORMS,
DOI: 10.1287/serv.2015.0108.
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