What is it about?
Shows that quality management systems behave a bit like machines; without regular maintenance in the form of quality audits, they tend to break down faster. Also shows that particularly mergers between two large companies in the pharmaceutical industry tend to increase the quality risk in the succeeding time period.
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This page is a summary of: Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry, Organization Science, December 2012, INFORMS,
DOI: 10.1287/orsc.1110.0709.
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