Perception of Caring Among Patients and Nurses

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Good patient-clinician relationships are vital to positive consumer healthcare experiences, and good patient experience is positively related to desired clinical outcomes, such as lower readmission and mortality rates. From the financial perspective, Medicare's Hospital Value-Based Purchasing program rewards hospitals that have better patient experience scores, and there are indirect revenue enhancements for hospitals related to lower medical malpractice risks and lower staff turn-over. Perceiving nursing activities as caring may be an important factor in patient experience during hospital admission, but it is not guaranteed. The congruency between patient perception of nurse caring and nurse perceptions is important for nurse self-assessment, as well as entity profitability.

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