What is it about?
This article provides a timely exploration of the relationship between hospitality employee service sabotage and customer deviant behaviors in Taiwan. The authors also examine the mediating role of relational quality and the moderating role of corporate reputation.
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This page is a summary of: Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation, Journal of Hospitality & Tourism Research, July 2020, SAGE Publications,
DOI: 10.1177/1096348020936331.
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