What is it about?
The paper explores the adoption of IT-intervention by participants of a social welfare scheme (Public Distribution System or PDS) in Chhattisgarh, India. ‘CORE PDS’ (Centralized Online Real-time Electronic Public Distribution System) was aimed to integrate the retailers (Fair Price Shops, FPSs) with IT infrastructure, thereby automating the transaction recording and enabling the provision of portability for the beneficiaries. However, even after 2 years of its implementation, only the automated transaction processing system was adopted, whereas portability was discarded by the FPSs. In this work we explored the probable reasons for this partial failure of CORE PDS.
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Perspectives
Theoretical lenses of stakeholder theory and agency theory are used for identifying reasons for this partial failure.
Namrata Sharma
Indian Institute of Management Raipur
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This page is a summary of: An investigation of IT-intervention adoption in public distribution system: A stakeholder and agency theory perspective, Information Development, October 2017, SAGE Publications,
DOI: 10.1177/0266666917736714.
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