Workplace Stressors and Their Consequences on Frontliners’ Performance: A Conservation of Resources Perspective

What is it about?

How can co-worker incivility and abusive supervision affect FLEs’ proactive personalities and cause work stress? How do abuse and incivility impact the work performance of FLEs? Do the stress and personality facilitate the association of (a) abusive supervision and work performance and (b) co-worker incivility and work performance of FLEs?

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Photo by Alex Hiller on Unsplash

Photo by Alex Hiller on Unsplash

Why is it important?

First, it expresses twin stressors in the same frame and captures its consequences. Second, it catches two cognitive states of FLEs for managing the psychology of FLEs. Third, it is a perfect theoretical extension of COR. Fourth, it is a clear guide to the supervisors, FLEs, co-workers and policymakers in the contradictory situation of the trio relationship.