What is it about?
This paper explores Deaf or Hard of Hearing（DHH） couriers' experiences in China's food delivery, focusing on their motivations, practices, and challenges. It highlights the importance of Information Communication Technologies（ ICTs）and human intervention in overcoming barriers and suggests recommendations for inclusive platforms.
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Photo by Fons Heijnsbroek on Unsplash
Why is it important?
Our study highlighted the need for a balanced human-tech synergy in their workflow. Despite these aids, challenges persist, including hyper- vigilance, multitasking issues, and lack of dignified identity disclosure. Based on these findings, We present design considerations for improving the accessibility of the platforms in the areas of inclusive assistive technology, inclusive human mediation, and social-cultural dynamics.
Perspectives
Collaborating with my co-authors on this project has been an immensely rewarding experience, as we shared a passion for understanding the challenges and practices of Deaf or Hard of Hearing couriers. We are thrilled to contribute to a more inclusive employment landscape by shedding light on their practices and challenges for assistive technology and human intervention.
Xiaodong Wang
Zhejiang University
Read the Original
This page is a summary of: Silent Delivery: Practices and Challenges of Delivering Among Deaf or Hard of Hearing Couriers, May 2024, ACM (Association for Computing Machinery),
DOI: 10.1145/3613904.3642801.
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