What is it about?
We interviewed 25 mental health therapists based in the U.S. working for online teletherapy platforms. We show how the devaluation of mental health work - which is overwhemingly done by women - helps to explain why some therapists engage in online gig work. We also explore how online platforms devalue mental health work in new ways.
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Why is it important?
As online therapy becomes increasingly common, it is important that we understand this not as a simple technical solution for the problems that both therapists and their clients face. This article highlights the importance of addressing the devaluation of mental health and therapy work as a "root problem" that digital platforms are continuing to perpetuate.
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This page is a summary of: An Approximation of Freedom: On-demand Therapy and the Feminization of Labor, Proceedings of the ACM on Human-Computer Interaction, November 2022, ACM (Association for Computing Machinery),
DOI: 10.1145/3555166.
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