What is it about?
This article highlights the importance of appropriate trust calibration in Human-Conversational Agent interactions. We propose four design suggestions which are illustrated through conversational examples in order to promote user agency, oversight and control.
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Why is it important?
As Conversational Agents are becoming more proactive and start to provide a gateway for purchasing products and services online, the question of trust and its impact on users’ reliance and agency becomes ever-more pertinent.
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This page is a summary of: Conversational Agents Trust Calibration, July 2022, ACM (Association for Computing Machinery),
DOI: 10.1145/3543829.3544518.
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