What is it about?
This work represents my best attempt to translate the social identity approach (SIA), including social identity theory (SIT) and social categorization theory (SCT), to the interactive agents in our present and future lives. My aim was to raise awareness, offer a guide for practice, and spark theory-driven research on social robots, intelligent virtual agents, chatbots, voice assistants, and all interactive agents across the human-agent interaction (HAI) continuum. I've written the paper in a practical way, as much like a reference guide as possible, with examples from the literature and my imagination.
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Photo by Andres Siimon on Unsplash
Why is it important?
I argue that we can't avoid the matter of social identity in social machines. Our approach must involve conscientious and critical handling.
Perspectives
I truly hope that the community of practice takes up this work and applies it. We have the power to direct the ways in which social identity plays out in the human-interactive machines that we create and deploy.
Katie Seaborn
University of Cambridge
Read the Original
This page is a summary of: Social Identity in Human-Agent Interaction: A Primer, ACM Transactions on Human-Robot Interaction, August 2025, ACM (Association for Computing Machinery),
DOI: 10.1145/3760500.
You can read the full text:
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