User's Perception and Satisfaction with Reference Services in University Libraries of Punjab: A Survey

What is it about?

User satisfaction and maximum use of library services and resources have become important topic for libraries to maintain awareness of. Many libraries especially the university libraries are focusing on evaluation of the users' needs and their satisfaction with their services. Library user satisfaction surveys can provide better understanding of user's perception and service quality in libraries. Providing high quality reference service is not easy task, and it needs regular feedback and assessment. By knowing of users' perception and satisfaction, libraries can tailor those services according to their needs. Keeping the importance of reference services in view many studies are conducted in the developed world, but in Pakistan the situation is not encouraging. Very few studies are conducted to find out the status of reference services in different libraries of Pakistan but there is no data available on user satisfaction with reference services of university libraries. Keeping the gaps and need of the time in view, the basic purpose of this survey is to get the broad understanding of user's perception with reference services. It also explores their satisfaction with these services. The survey is limited to all public sector university libraries (N = 10) of the Punjab province (Pakistan) having a reasonable collection, staff, and separate reference section, as well as a reference librarian. The data was collected through mail, e-mail and personal visits. Findings of the study can be helpful for the library authorities and professionals for revisiting their reference services and sources. Read More: http://www.worldscientific.com/doi/abs/10.1142/9789814350303_0004?queryID=%24%7BresultBean.queryID%7D

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