Cross-sectional survey of orthotic service provision in the UK: does where you live affect the service you receive?

What is it about?

The aim of this study was to investigate the quantity and quality of orthotic service provision within the UK. In January 2017, identical Freedom of Information requests were sent to all Trusts in England and Northern Ireland and Health Boards (HBs) in Wales and Scotland, a total of 196 Trusts/HBs. The request consisted of a survey with thirty questions, designed to gather information on orthotic service provision and consisted of 5 sections: (1) Finance, (2) Service Provision, (3) Staffing, (4) Complaints, and (5) Outcome measures and key performance indicators (KPIs). 
Responses were received from 61% (119/196) of contacted Trusts/HBs; 86% response rate from Scotland (12/14) and Wales (6/7), 60% (3/5) from Northern Ireland and 58% (98/170) from England. Long waiting times for appointments and lead times for footwear/orthoses, and large variations in patient entitlements for orthotic products across Trusts/HBs were evident. Variations in the length of appointment times were also evident between regions of the UK and between contracted and in-house services, with all appointment times relatively short. There was evidence of improvements in service provision, ability for direct GP referral and orthotic services included within multidisciplinary clinics; however, this was not found in all Trusts/HBs. 
The aim to provide a complete UK picture of orthotic service provision was hindered by the low response rate and limited information provided in some responses, with greater ability of Trusts/HBs to answer questions related to quantity of service than those that reflect quality. However, results highlight the large discrepancies in service provision between Trusts/HBs, the gaps in data capture and the need for the UK NHS to establish appropriate processes to record the quantity and quality of orthotic service provision. In addition to standardising appointment times across the NHS, guidelines on product entitlements for patients and their lead times should be prescribed to promote equity.


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