What is it about?
Restaurant sonic environments influence diners' own behaviors, physiological and psychological responses, and overall satisfaction with their experience. The study conducted noise measurements and a questionnaire survey in restaurants in Singapore, Macao SAR, and Hong Kong SAR during lunch hours.
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Why is it important?
It was found that restaurants in Singapore had a higher noise level than those in Macao SAR and Hong Kong SAR. Additionally, service noise negatively affected sonic environment and diners' subjective responses. Nevertheless, service employees' behavior, foods and beverage, and diners' subjective responses to restaurant noise affected dinners' overall satisfaction and word of mouth communication.
Perspectives
Due to the COVID-19 pandemic, restaurants are much quieter these days. It is because people practice social distancing and wear masks before and right after eating. Additionally, it is expected that restaurant sonic environments may change permanently due to changes in diners' behaviors.
Professor W.M. To
Macao Polytechnic University
Read the Original
This page is a summary of: A comparative study of restaurant sonic environments in Singapore, Macao SAR, and Hong Kong SAR, January 2017, Acoustical Society of America (ASA),
DOI: 10.1121/2.0001242.
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