After-sales services of home appliances: evidence from Sri Lanka

Vathsala Wickramasinghe, Kenneth Mathusinghe
  • International Journal of Consumer Studies, July 2015, Wiley
  • DOI: 10.1111/ijcs.12229

Provision of after-sales services

What is it about?

Employees', Managers' and Customers views on after-sales service provision are analysed.

Why is it important?

This article explains how the provision of after-sales service can be enhanced from three different viewpoints.


Vathsala Wickramasinghe
University of Moratuwa

This article provides a unique study on after-sales services. We have not come a cross recent studies on this important topic.

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The following have contributed to this page: Vathsala Wickramasinghe