After-sales services of home appliances: evidence from Sri Lanka

Vathsala Wickramasinghe, Kenneth Mathusinghe
  • International Journal of Consumer Studies, July 2015, Wiley
  • DOI: 10.1111/ijcs.12229

Provision of after-sales services

What is it about?

Employees', Managers' and Customers views on after-sales service provision are analysed.

Why is it important?

This article explains how the provision of after-sales service can be enhanced from three different viewpoints.

Perspectives

Vathsala Wickramasinghe (Author)
University of Moratuwa

This article provides a unique study on after-sales services. We have not come a cross recent studies on this important topic.

Read Publication

http://dx.doi.org/10.1111/ijcs.12229

The following have contributed to this page: Vathsala Wickramasinghe