What is it about?

Employees', Managers' and Customers views on after-sales service provision are analysed.

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Why is it important?

This article explains how the provision of after-sales service can be enhanced from three different viewpoints.

Perspectives

This article provides a unique study on after-sales services. We have not come a cross recent studies on this important topic.

Vathsala Wickramasinghe
University of Moratuwa

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This page is a summary of: After-sales services of home appliances: evidence from Sri Lanka, International Journal of Consumer Studies, July 2015, Wiley,
DOI: 10.1111/ijcs.12229.
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