Nigerian Hospitality Human Capital Development

What is it about?

The purpose of this research paper was to explore human capital productivity strategies used by tourism, hospitality, and leisure industry business leaders in Nigeria which improved employee productivity. The participants in this research study comprised randomly selected southern Nigerian business leaders with specialist expertise in the tourism, hospitality, and leisure industry. Individual interviews were undertaken with participants to gain both an insight and understanding regarding which strategies are best suited to improve employee productivity. A further analysis of workplace policies and procedures provided additional insights related to the application of such workplace practices toward productivity improvements.

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Why is it important?

The findings of this study identified that recruiting persons with essential social capital, inducting them into high ethical standards, providing in-house training, motivating employees with reward and recognition, and the adoption of affordable technologies are key industry strategies to build a productive employee workforce.