Knowledge Management Systems and Performance

Forces driving knowledge management in emerging economies: learnings from Egypt

This paper is intended to explore forces driving knowledge management in emerging economies. It represents an attempt to shed more light on an issue of increased importance for researchers and practitioners alike. This area has traditionally received little attention and in a more extreme perspective no attention from the community of researchers in Egypt. The results of this research indicate that there are four major categories of factors that drive knowledge management in emerging economies. The first group of factors are placed on the notion that knowledge management is increasingly perceived to enhance firms' competitiveness. The second group of factors reside in the unique characteristics of the telecommunication industry surveyed itself. In contrast, the third and fourth groups of factors underline a set of internal factors that are required to create knowledge management. The resulting driving forces should thus be taken into account when initiating knowledge management in emerging economies.