What is it about?

This paper assesses the variations between pre- and post-reshoring product quality, as perceived by domestic customers.

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Why is it important?

This is the first study to assess variations between pre- and post-reshoring customer-perceived quality and to identify factors that explain such variations.

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This page is a summary of: ‘Manufacturing is coming home’: does reshoring improve perceived product quality?, The TQM Journal, April 2020, Emerald,
DOI: 10.1108/tqm-11-2019-0260.
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