What is it about?
The purpose of the intelligent approaches for an organisation’s management system change is knowledge transfer obtained through a web-based role-play simulation. Such change occurs in the organisation during its transition to a new version of the ISO 9001:2015.
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Why is it important?
The benefit of the training using web-based role-play simulation is the thorough knowledge that players within organisational management can gain in a short period. Reduced resistance to change is also stressed and the complexity and dynamism of the internal environment considered.
Perspectives
This paper is based on a literature review and the experience of the authors and a team of international teaching and research staff, as well as on information obtained from satisfaction surveys. The primary model has been developed at the Technical University of Košice. It was tested by students, but also by managers and other employees in several industrial organisations, as well as services, over 20 years.
Prof., PhD. Kristina Zgodavova
Technical University of Kosice
Read the Original
This page is a summary of: Intelligent approaches for an organisation’s management system change, The TQM Journal, August 2016, Emerald,
DOI: 10.1108/tqm-10-2015-0130.
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