What is it about?
Explores the role of qualitative data when presenting information about the impact of library and information services.
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Why is it important?
Suggests that stories can be a powerful way of demonstrating community value.
Perspectives
This paper was the output from a project investigating this important aspect of library and information service management from a New Zealand perspective.
Professor Anne Goulding
Victoria University of Wellington
Read the Original
This page is a summary of: Narratives and stories that capture the library’s worth, Performance Measurement and Metrics, November 2015, Emerald,
DOI: 10.1108/pmm-05-2015-0016.
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