What is it about?
This paper investigates the extent to which textual characteristics of online reviews help identify authentic entries from manipulative ones across positive and negative comments.
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Why is it important?
It uncovers textual nuances in authentic positive reviews, fake positive reviews, authentic negative reviews, and fake negative reviews.
Perspectives
Proud to have won the Highly Commended Paper Award from Emerald due to this work.
Dr Snehasish Banerjee
University of York
Read the Original
This page is a summary of: A theoretical framework to identify authentic online reviews, Online Review, July 2014, Emerald,
DOI: 10.1108/oir-02-2014-0047.
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