Influencing dynamics of culture and employee factors on retail banks’ performances in a developing country context

What is it about?

The paper focuses on issues of culture, job satisfaction, and organizational commitment in Ghana’s retail banking sector. It presents the results of an empirical investigation into these issues based on the a review of the extant literature linking national and organizational cultures to employees’ job satisfaction, job characteristics and organizational commitment. Data were collected using a questionnaire filled in by 300 managers and employees in 9 retail banks in Ghana and the results were analyzed using factor analysis and structural equation model as tools.The results show that high growth businesses are likely to device new methods of solving problems and may seek and accept management styles that may not be consistent with some aspects of the national culture.

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Why is it important?

The study is one of the most comprehensive studies of the link between culture, job satisfaction and organizational commitment within the banking sector in Ghana to date