What is it about?
Considering a business process that comprises hundreds of activities. Is it possible to suggest which activities should be outsourced in order to improve performance? This work tries to answer this question by following the positive deviance principles and by applying process mining techniques. To demonstrate our proposal, we use the case of a public organization.
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Why is it important?
We show that evidence-based process analytics can effectively support the relevant decisions. Moreover, researchers and practitioners of the field can benefit from the operationalizations of concepts that we propose and which connect process behavior to waste sources.
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This page is a summary of: A positive deviance approach to eliminate wastes in business processes, Industrial Management, August 2017, Emerald,
DOI: 10.1108/imds-09-2016-0393.
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