What is it about?
How human resource development initiatives could increase service quality
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Why is it important?
How human resource development initiatives (or Training and development) could increase service quality is very much important for all concerned with effective people management.
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This article explains how human resource development initiatives (or Training and development) increase service quality. The study is conducted in an Asian developing country, Sri Lanka.
Vathsala Wickramasinghe
University of Moratuwa
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This page is a summary of: Effects of human resource development practices on service quality of services offshore outsourcing firms, International Journal of Quality & Reliability Management, August 2015, Emerald,
DOI: 10.1108/ijqrm-03-2013-0047.
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