Effects of human resource development practices on service quality of services offshore outsourcing firms

Vathsala Wickramasinghe
  • International Journal of Quality & Reliability Management, August 2015, Emerald
  • DOI: 10.1108/ijqrm-03-2013-0047

HRD and service quality

What is it about?

How human resource development initiatives could increase service quality

Why is it important?

How human resource development initiatives (or Training and development) could increase service quality is very much important for all concerned with effective people management.

Perspectives

Vathsala Wickramasinghe (Author)
University of Moratuwa

This article explains how human resource development initiatives (or Training and development) increase service quality. The study is conducted in an Asian developing country, Sri Lanka.

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http://dx.doi.org/10.1108/ijqrm-03-2013-0047

The following have contributed to this page: Vathsala Wickramasinghe