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Blockchain - a digital technology that secures the traceability and immutability of information - has positive effects on supply chain performance. We show for the first time that the use of Blockchain in Customer Order Management drives efficiency gains and reduction in the number of operations, errors and costs.

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This page is a summary of: Blockchain-driven customer order management, International Journal of Operations & Production Management, December 2019, Emerald,
DOI: 10.1108/ijopm-01-2019-0100.
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