What is it about?
This is directly relevant to ensure quality services in hospitality industry. The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh.
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Why is it important?
Bangladesh is one the merging economies in the South Asia. Varieties of the expatriates return to Bangladesh including potential investors who need quality services and necessitates a need as part of the hospitality industry. This article entitled,"Developing a hierarchical model to enhance business excellence in hotel industry" is an attempt to this direction.
Perspectives
It is a learning experience. Writing this article was a great pleasure as it has co-authors with whom I have had long standing collaborations. This article also lead to rare disease groups contacting me and ultimately to a greater involvement in rare disease research.
Research Professor Dr. Khaliq Ahmad
Putra Business School-UPM-Malaysia
Read the Original
This page is a summary of: Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh, International Journal of Contemporary Hospitality Management, March 2019, Emerald,
DOI: 10.1108/ijchm-02-2018-0110.
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