What is it about?

This paper is to investigate factors affecting e-banking usage based on electronic service (e-service) quality, attitude and customer satisfaction

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Why is it important?

It offers financial institutions and professional relevant information e-banking services that will promote greater customer satisfaction and use of e-banking

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This page is a summary of: E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction, The International Journal of Bank Marketing, May 2016, Emerald,
DOI: 10.1108/ijbm-12-2014-0175.
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