What is it about?
The performance measurement systems that were found in theory and practice can be used as input to value adding management of facilities. Based on the findings a step-by-step procedure is presented to facilitate the selection of prioritised key performance indicators.
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Why is it important?
Many performance criteria and KPIs from literature are used in practice. However, apart from the Balanced Scorecard no performance measurement system from literature is literally applied. Regarding most issues, none of the organisations conducted a comparison of the impact of their real estate on organisational performance before and after the change. In one case only both ex ante and ex post data were collected about the appraisal of change by the end users.
Perspectives
This research connects the concepts of performance measurement and adding value by workplace change with data from two different continents.
Dr Chaiwat - Riratanaphong
Faculty of Architecture and Planning, Thammasat University
Read the Original
This page is a summary of: Measuring the added value of workplace change, Facilities, August 2015, Emerald,
DOI: 10.1108/f-12-2014-0095.
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