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It is important to collect feedback from occupants on multi-generational condominium facility services. We found that occupants’ demands and behaviours, such as the strong requirement for privacy, the preference towards service staff accessibility and the frequency of space usage, contribute to different levels of occupant satisfaction.

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This page is a summary of: Occupant satisfaction on facility services: case studies of six multi-generational condominiums, Facilities, July 2020, Emerald,
DOI: 10.1108/f-11-2019-0123.
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