What is it about?
Given that interpersonal conflict can lead to workplace stress, serious repercussions for construction organisations can occur including lowering of productivity, sick leave, and staff turnover if interpersonal conflict is not managed correctly. Furthermore, the frequency of interpersonal conflict found in this study is not reflected in the wider construction research literature. It appears that interpersonal conflict is a nested, standalone phenomenon in a family of challenging workplace behaviours and needs to be reassessed to reflect its actual role and importance. The inability to report workplace stress found in this study exacerbates the issue causing mistrust and frustration, this salient finding does not seem to be commonplace in the wider literature.
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Why is it important?
This study notes that the prevalence of interpersonal conflict among construction managers seems far more commonplace than previously noted in other studies.
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This page is a summary of: The role of interpersonal conflict as a cause of work-related stress in construction managers in Ireland, Construction Innovation, July 2024, Emerald,
DOI: 10.1108/ci-06-2023-0147.
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