What is it about?
The paper is about a business process reengineering (BPR) approach applied to a public administration of Italy. First, the efficiency of the administration is assessed, then its main processes are redesigned to improve the current performance
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Why is it important?
Scientific literature includes a limited number of studies that evaluate the efficiency of public organizations in real contexts. Moreover, no studies target public administrations in Italy. Therefore, this case study represents an interesting addition to the literature.
Perspectives
The concepts of "efficiency” and “effectiveness” are typical of the private sector, while they have been rarely adopted in the context of the public administrations, which are, in general, considered as ineffective. This is a main issue of European countries, including Italy. The study carried out in this paper allowed deriving some guidelines to improve the efficiency of the public administration examined. With adaptations, their rationale of the outcomes obtained could be applied to the whole public administration sector.
Professor Eleonora Bottani
Universita degli Studi di Parma
Read the Original
This page is a summary of: Improving the efficiency of public administrations through business process reengineering and simulation, Business Process Management Journal, April 2015, Emerald,
DOI: 10.1108/bpmj-06-2014-0054.
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