What is it about?

The purpose of this paper is to supply indications that may be useful in the process of development of new products that fully exploit the value potential of Internet of Things (IoT) technologies in the automotive industry. To this aim, the authors investigate how applications of the IoT to smart vehicles are perceived by consumers and describe different ways to increase their satisfaction.

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Why is it important?

Automotive companies need to consider what is attractive to drivers and what consumers consider to be “driver-friendly”. Using an empirical analysis, the authors highlight the motivations for developing a smartcar to fits the expectation of Italian drivers.

Perspectives

Interesting research about customers expectations of driving smart vehicles..

Mag Vasja Roblek

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This page is a summary of: Click and drive, Business Process Re-engineering &amp Management Journal, April 2016, Emerald,
DOI: 10.1108/bpmj-05-2015-0076.
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