What is it about?
We explain how managers, through a set of deliberate, well-planned internal practices, are able to achieve ISO 9001 certification without complying with the standard's requirements.
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Why is it important?
We take a look at decoupling from a micro/ company perspective; studies so far have looked at the macro perspective only.
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This page is a summary of: Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001, Benchmarking for Quality Management & Technology, July 2023, Emerald,
DOI: 10.1108/bij-06-2022-0355.
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