What is it about?
This paper formulates the process of measuring and benchmarking the performance of knowledge management (KM) practices as a multicriteria group decision making problem and presents a new multicriteria group decision making approach for effectively evaluating the performance of KM practices to meet the interests of various stakeholders in small and medium enterprises (SMEs).
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Why is it important?
The multicriteria group decision making approach is capable of effectively evaluating the performance of KM practices through adequately considering the presence of multiple decision makers, the multi-dimensional nature of the evaluation problem and appropriately modeling the subjectiveness and imprecision of the evaluation process.
Perspectives
The multicriteria group decision making approach has a significant practical and social implications as it can be used as a decision making tool for providing various decision makers in SMEs with useful and strategic information concerning the performance of KM practices in a given situation.
Dr Santoso Wibowo
Central Queensland University
Read the Original
This page is a summary of: Benchmarking knowledge management practices in small and medium enterprises, Benchmarking An International Journal, July 2017, Emerald,
DOI: 10.1108/bij-01-2016-0013.
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