What is it about?
The purpose of this paper is to analyse role transition for professionals moving towards hybrid managerial roles. Specifically, the authors examine reforms to the national tax agency in the UK, focusing on attempts to shift hybrid managers away from a focus on tax compliance, to a greater customer focus.
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Why is it important?
Offers greater insight into the dynamic between regulators and regulatees, as professionals are co-opted into management roles that encompass greater customer orientation.
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This page is a summary of: How hybrid managers act as “canny customers” to accelerate policy reform, Accounting Auditing & Accountability Journal, October 2015, Emerald,
DOI: 10.1108/aaaj-12-2014-1889.
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