Lean Six‐Sigma application in business process outsourced organization

What is it about?

In service sector reduction of cycle time is one of the key issues. The lean concepts and techniques are applied to increase the speed of operations. In many cases improvement projects need to leverage a combination of Lean and Six-Sigma approaches and tools. This paper presents a Lean Six-Sigma case study for reducing cycle time in a BPO operation. The purpose of this paper is to demonstrate application of Lean Six-Sigma methodology in BPO and ITeS industries This paper presents an application of Lean Six-Sigma methodology for cycle time reduction in BPO organization. Lean Six-Sigma is found to work very well in BPO industries for reducing process cycle time by carrying out process changes. Improve result by improving the process, this motto of Six-Sigma is very well demonstrated by this approach of Lean Six-Sigma for BPO organizations.

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Why is it important?

This paper utilizes fundamentals Lean and Six-Sigma approaches and presents application. The main idea behind this paper is to utilize Lean concepts/techniques to speed up Six-Sigma projects. Apart from the paper’s value for managers, it can also help researchers to extend this for other areas of business processes.

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