What is it about?
This discusses various definitions and recommends the following: "Performance measurement is the process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders”. Moullin, M. (2002) Delivering Excellence in Health and Social Care. Open University Press.
Featured Image
Why is it important?
This definition is one of the most cited definitions of performance measurement.
Read the Original
This page is a summary of: Performance measurement definitions, International Journal of Health Care Quality Assurance, May 2007, Emerald,
DOI: 10.1108/09526860710743327.
You can read the full text:
Contributors
The following have contributed to this page
