Eight Essentials of Performance Measurement

What is it about?

This article, which won a Literati Award, discusses eight essential factors that need to be addressed for performance measurement to be effective. These include a balanced set of measures, measuring performance across organisational boundaries, and a culture of innovation learning and improvement, rather than a top down blame culture.

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Why is it important?

One of the key aspects of this paper is that the author believes that "all targets are flawed, some are useful" (Moullin, 2009). Therefore a top down blame culture will not work as people can always get round a flawed target. However if you have a supportive learning culture, people can work together looking at measures and consider how performance can be improved.

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