What is it about?
Popularity of smart devices among people leads organizations from different sectors to extend the channels of service delivery to maximize total beneficiaries.
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Why is it important?
Mobile Government is one of these extended channels that use nowadays by government sector to allow end users performing the transactions with less time and efforts. Main features of mobile government services are the mobility which enables the public to perform their transactions online at anywhere and anytime.
Perspectives
Dealing with smart devices for online services has limitations that need to be considering by the service provider to be sure that the delivered services meet the end users' perspective. To measure satisfaction of m-government services, it required a compatible measurement scale that fits with the environment of such services. Using other SQ measurement's scale (ie, e-commerce, e-services, e-government) at the context of m-government leads …
Associate Professor Dr. Ali Hussein Zolait
University of Bahrain
Read the Original
This page is a summary of: Exploring interaction’s quality attributes at Mobile Government services, Journal of Physics Conference Series, December 2019, Institute of Physics Publishing,
DOI: 10.1088/1742-6596/1339/1/012094.
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