What is it about?
In understanding human experiences, perceptions and feelings, empathy is important. In Empathic Handover workshops, design team members -who did not encounter users- are encouraged to connect to their own experiences and feelings and as such gain valuable and intimate insights and sensitivity. They empathize with the users and this enables them to be inclusive, committed and receptive in designing, which results in effective and meaningful design outcomes.
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Why is it important?
The Empathic Handover approach supports design teams in transferring and translating user research insights from a principal designer, who executed the user interviews with people living with dementia, to members of the design team who could not due to resource problems and ethical considerations.
Perspectives
I belief that the own experience, feelings and emotions of designers can be used more consciously in designing. The wise application of this so-called first-person perspective may be a major contributor to the design outcomes, especially in projects that require great sensitivity.
Professor Societal Impact Design Wina Smeenk
Inholland
Read the Original
This page is a summary of: Empathic handover: how would you feel? Handing over dementia experiences and feelings in empathic co-design, CoDesign, March 2017, Taylor & Francis,
DOI: 10.1080/15710882.2017.1301960.
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