How do hotel owners and their management companies think about whose hotel it actually is?

What is it about?

Many hotels are managed by someone other than the owner. The owner may pay a specialized professional management company to run the hotel for them, or ask the brand to not only provide franchising, but also management services. Especially in the latter case, sometimes management may perceive the hotel to be theirs, even though they are mostly quite aware of the fact they are 'just' running it on behalf of the owner.

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Why is it important?

Many students and practitioners find the management agreement a difficult to understand concept. Especially owners , but in some cases also management companies and brands, have concerns over the fairness of this type of contract, and the long-term relationship that it establishes. The paper makes the point that the actual nature of that relationship should be discussed in ways that leave no room for interpretation.