What is it about?
The main distinguishing feature of products and services as well as people, corporations and nations is quality. However, quality may be perceived, understood and evaluated differently and is significantly influenced by culture. This paper describes the empirical research on the large foreign organisations operating in the automotive industry in Slovakia. Study recognises that the culture of quality varies significantly according to the country of origin. Inherent differences exist within French, German, Korean, Mexican, Norwegian, and US companies. Proximity in culture can be found between France and the United States as well as Mexico and Germany. The main differences in the culture of quality are primarily in practices and less in vision, values and leadership approaches.
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Why is it important?
The paper provides original findings on the culture of quality in foreign organisations operating in Slovakia. Previous studies have not examined what culture of quality arises when a foreign-owned company is faced with the culture of Slovak employees.
Perspectives
A national context for the culture of quality is present in seven different countries of origin. This raises the question of the proximity of their approaches to quality and the quality culture. An analytical tool for a proximity analysis (degree of agreement/disagreement) and a compliance index was developed and used to compare national perspectives on quality.
Prof., PhD. Kristina Zgodavova
Technical University of Kosice
Read the Original
This page is a summary of: Culture of quality: insight into foreign organisations in Slovakia, Total Quality Management & Business Excellence, April 2017, Taylor & Francis,
DOI: 10.1080/14783363.2017.1309120.
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