Effects of perceived organisation support, employee engagement and organisation citizenship behaviour on quality performance

Vathsala Wickramasinghe, Shyama Perera
  • Total Quality Management & Business Excellence, October 2012, Taylor & Francis
  • DOI: 10.1080/14783363.2012.728855

Human factors on Quality

What is it about?

How people-related factors influence quality systems

Why is it important?

Provides a comprehensive study on how human-related factors influence quality systems

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The following have contributed to this page: Vathsala Wickramasinghe