What is it about?
what is the manager's perception of the level of importance and use of performance measures and quality tools?
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Why is it important?
if finds the gaps between the perceived importance and use, suggesting which quality tools and performance measures SMEs should adopt
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This page is a summary of: Performance measures and quality tools in Portuguese small and medium enterprises: survey results, Total Quality Management & Business Excellence, March 2005, Taylor & Francis,
DOI: 10.1080/14783360500054434.
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