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Using a experience sampling method we confirm the utility of affective events theory to understand the dynamics of employee's emotions at work and their consequences on employee's attitudes and behaviours. We also apply nonlinear techniques (i.e., neural networks) to better captures these relationships.

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This page is a summary of: Forecasting the influence of customer-related micro-events on employees’ emotional, attitudinal and physiological responses, European Journal of Work and Organizational Psychology, July 2017, Taylor & Francis,
DOI: 10.1080/1359432x.2017.1360286.
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