What is it about?
The purpose of this paper is to carry out the study on Total quality Management (TQM) in small and medium enterprises (SMEs) and understand the key issues involved in the implementation of TQM in Indian context.
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Why is it important?
The aim of paper is to identify the critical success factors (CSF) through quality award model for effective implementation of TQM.
Perspectives
This paper can increase the awareness of the significance of TQM strategy, which could help managers of SMEs to have a better understanding of the benefits of implementing TQM and therefore enable patient satisfaction within their organizations.
Dr. LALIT K. TOKE
Sandip Institute of Engineering and Management
Read the Original
This page is a summary of: Total quality management in small and medium enterprises: An overview in Indian context, Quality Management Journal, June 2020, Taylor & Francis,
DOI: 10.1080/10686967.2020.1767008.
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