What is it about?
Focus groups were conducted and a questionnaire was administered to assess perceptions of organizational culture amongst mental health providers at a large Veterans Affairs Hospital. Results suggested that customer service was a strength and that lack of recognition for hard working clinical staff and decisions being imposed from outside of the service were weaknesses.
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Why is it important?
The exploration of perceived strengths and challenges offers opportunities to continue improving organization, workforce, and veteran health.
Perspectives
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This page is a summary of: Perceptions of organizational culture among mental health providers at a Veterans Affairs hospital., Psychological Services, August 2024, American Psychological Association (APA),
DOI: 10.1037/ser0000878.
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