What is it about?
Managers and customers often expect workers to be "ideal workers" in that they are always available and ready to work. During the COVID-19 pandemic, workers in lower-paying, customer-facing positions were expected not only to be available but also to take on physical risk. This paper examines the tactics workers used to navigate these risks and offers practical recommendations for these workers.
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This page is a summary of: Risky business: Gig workers and the navigation of ideal worker expectations during the COVID-19 pandemic., Journal of Applied Psychology, December 2021, American Psychological Association (APA),
DOI: 10.1037/apl0000993.
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