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This work started when Nikhilesh Dholakia conducted a field study of the offshoring of medical transcription work in India. Nir Kshetri brought in considerable additional expertise on global outsourcing.

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This page is a summary of: Offshoring of high-value functions, November 2010, Cambridge University Press,
DOI: 10.1017/cbo9780511761607.013.
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